Thank you for choosing SplitTrainTicket.net for your travel needs. We understand that plans can change, and we aim to make cancellations and refunds as smooth as possible. Please read the information below regarding our policy:

Third-Party Booking and Cancellation

All bookings, cancellations, and refunds are processed through third-party rail providers. As such, these processes are subject to the individual terms and conditions of the respective rail operators.

Refund and Cancellation Process

Once you cancel your booking and the rail provider confirms the cancellation, refunds are generally processed within 5–7 working days. The refunded amount will be credited to your original payment method. Please note that timelines may vary based on the rail provider’s policies.

Ticket Types and Refund Eligibility

• Flexible Tickets (Off-Peak, Anytime, Super Off-Peak): Generally refundable, subject to an administration fee (typically up to £5).
• Advance Tickets: Usually non-refundable but can be amended before travel by rebooking a new ticket. Refunds on the original ticket may incur administrative fees.
• Split Tickets: Refund policies depend on the combination of ticket types and the rail providers involved.

Responsibility and Disclaimer

While SplitTrainTicket.net strives to provide timely and accurate information, we cannot guarantee the accuracy of third-party rail provider policies. Customers are responsible for reviewing these terms before making or canceling bookings.

Limitation of Liability

Our role is limited to facilitating bookings and refund requests between customers and rail providers. We are not liable for any discrepancies, delays, or losses arising from the policies or procedures of the rail companies.